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Desktop Support Engineer L1

Service Global, IncEden Prairie, MN🇺🇸United StatesPosted 19 Aug 2026

Why This Role Stands Out

This role offers a fantastic opportunity to build your technical expertise supporting diverse hardware and software, including VIP services and Mac devices, within a reputable company. You'll thrive here if you possess strong troubleshooting skills, enjoy collaborative problem-solving, and are eager to contribute to a dynamic IT environment. Apply now to grow your career in technology!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Roles and Responsibilities:
  • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Hardware/software troubleshooting and resolution
  • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers.
  • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
  • Network & Sharing printer installation
  • Knowledge of Office 365 support
  • Coverage/compliance software installation and troubleshooting
  • Good communication skills
  • Good knowledge of DHCP and DNS.
  • Maintain IT inventory, coordinate vendor support, and assist with procurement
  • Support Mac devices
  • Strictly adhere to defined Service Level Agreements (SLA's)
  • Support recurring meetings, events, and after-hours activities as required
  • Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good To Have Skills:
  • L1-level network troubleshooting and resolution for LAN Connectivity
  • Hands & feet support to the backend team for Network/Server/application issue
  • Working with vendor support contacts to resolve technical issues
  • Labeling racks & devices
  • Server mounting/movement
  • Hands & Feet Support for DC (Compute, Storage, Backup, Network) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note:
  • Engineers are expected to bring their own protective eyewear and composite-toed shoes.
  • All remaining safety gear will be provided on-site.

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

Skills

DNS

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