L2 Deskside Support

Introduction:

We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS).

Responsibilities:

• Provide onsite desktop and deskside support for front-office and business users
• Troubleshoot Windows 10/11, Office 365, Active Directory, VPN, and Citrix/VDI environments
• Support laptops, desktops, multi-monitor setups, mobile devices, printers, and peripherals
• Deliver VIP/Executive support and maintain high customer satisfaction
• Manage incidents and service requests through ServiceNow/Jira
• Coordinate with Infrastructure and Application teams for critical issue resolution
• Support onboarding, hardware deployments, and endpoint management

Requirements:

Required Skills:

• 4–8 years of Desktop Support / Deskside Support experience
• Strong Windows Desktop Support expertise
• Active Directory, Office 365, VPN, Networking
• ServiceNow or Jira experience
• Citrix/VDI knowledge
• Excellent troubleshooting, communication, and customer service skills

Preferred Skills:

• Financial Services, Asset Management, Investment Banking, or Capital Markets experience
• Exposure to Bloomberg, Refinitiv, FactSet, Aladdin, OMS/EMS platforms
• Experience supporting Traders, Portfolio Managers, Research Analysts, and VIP users

If interested, please share:
✔ Updated Resume
✔ Current Location
✔ Work Authorization
✔ Contact Number
✔ Availability for a Screening Call

To apply, send your resume to:

#Hiring #SanFranciscoJobs #CaliforniaJobs #DesktopSupport #DesksideSupport #TradeFloorSupport #ITSupport #ServiceNow #Citrix #ActiveDirectory #WindowsSupport #FinancialServices #CapitalMarkets #Bloomberg #TechJobs #USCOnly #AptLogix