EUC H&F Engineer (End User Computing Deskside Support)

Mandatory Skills:

• EUC / Deskside Support
• Windows 10 & Windows 11 Administration and Troubleshooting
• Microsoft O365 Support
• Desktop/Laptop Hardware & Software Troubleshooting
• VIP / Concierge User Support
• SCCM Client Installation & Troubleshooting
• Active Directory
• Basic Networking Knowledge
• ServiceNow (Preferred)
• Meeting Room & Conference Device Support
• Device as a Service (DaaS) Lifecycle Management
• Responsible for managing all IT requirements at the client s office while serving as the primary representative of the Infosys support team. Also provides H&F support for other technical towers, including Network and Data Center.

Key Responsibilities:

• Provide end-user and deskside support for hardware and software issues.
• Support Windows OS and Microsoft O365 applications.
• Manage IT support activities at the client location.
• Handle VIP user support and ensure high customer satisfaction.
• Troubleshoot conference room devices, projectors, and meeting room facilities.
• Coordinate with Network and Data Center teams for issue resolution.
• Record and track incidents and service requests in the ITSM tool.
• Manage device provisioning, replacement, and DaaS lifecycle activities.