Campaign Delivery Project Manager

We are seeking an experienced Campaign Delivery Project Manager to lead the mobilisation and delivery of a high-profile customer engagement campaign within the financial services sector.

• Project & Programme Management**:
• Lead end-to-end campaign planning, mobilisation and delivery.
• Develop and maintain project plans, milestones, timelines and delivery schedules.
• Establish governance frameworks, reporting processes and stakeholder communications.
• Identify and manage risks, issues, dependencies and delivery challenges.
• Ensure all workstreams are ready for the planned January 2027 launch.
• Stakeholder Management**:
• Coordinate stakeholders across Marketing, Cards, Digital, Product, Operations, Customer Service, Compliance, Risk and Legal.
• Facilitate project meetings, working groups and steering committee updates.
• Act as the central point of coordination between internal teams and external partners.
• Ensure clear communication, accountability and alignment across all workstreams.
• Campaign Mobilisation & Delivery**:
• Coordinate campaign activities, including cashback offers, promotional incentives, exclusive access opportunities, customer prize draws and experience fulfilment.
• Ensure customer journeys, operational processes and campaign mechanics are documented and tested.
• Support operational readiness and resolve implementation issues.
• Monitor ongoing campaign delivery and ensure activities remain aligned with agreed objectives.
• Reporting & Governance**:
• Track delivery progress against milestones, KPIs and implementation objectives.
• Produce project status reports and executive-level updates.
• Escalate risks, issues and recommendations to relevant stakeholders.
• Maintain effective project governance and ensure compliance requirements are addressed throughout delivery.

• At least 7 years' experience in project or programme management.
• Proven experience delivering large-scale customer marketing, loyalty or engagement programmes.
• Background in financial services, banking, cards, payments or another regulated environment.
• Strong experience managing cross-functional stakeholders within complex organisations.
• Demonstrable understanding of project governance, risk management and compliance processes.
• Experience managing multiple workstreams, competing priorities and demanding delivery timelines.
• Key Skills:
• End-to-end project and programme delivery.
• Stakeholder engagement and cross-functional coordination.
• Project planning, governance and reporting.
• Risk, issue and dependency management.
• Campaign mobilisation and operational readiness.
• Change management and problem-solving.
• Excellent communication and organisational skills.
• Ability to work proactively and deliver against tight deadlines.
• Desirable Experience:
• PRINCE2 Practitioner, PMP, Agile or equivalent project management certification.
• Experience delivering card payments, rewards, cashback or loyalty programmes.
• Experience working on sponsorship, partnership or major customer engagement campaigns.
• Familiarity with customer-facing campaign implementation within regulated financial services environments.

- Contract Duration: December 2026 – June 2027 - Start Date: December 2026