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Job Opportunity - AWS Contact Center Foundation Engineer (Amazon Connect + Amazon Bedrock)

Zodiac Solutions Inc.San Antonio, TX🇺🇸United StatesPosted 28 Jul 2026

Why This Role Stands Out

This hybrid role offers exciting opportunities to design and implement cutting-edge contact center solutions by leveraging Amazon Connect and Amazon Bedrock, allowing you to shape the future of customer engagement. You'll thrive here if you have a strong background in AWS services and a passion for generative AI, and you'll be part of a collaborative environment focused on innovation. Don't miss this chance to advance your career in a dynamic field.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description


Job Title/Role Name AWS Contact Center Foundation Engineer (Amazon Connect + Amazon Bedrock)
Work Location (City, State) Plano/San Antonio, Dallas

Experience level (Years) 8+


Must have skills:
Hands-on experience with Amazon Connect implementation and administration.
Experience with Amazon Bedrock and Generative AI use cases.
Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge.
Preferred skills Experience integrating CRM/ITSM platforms (e.g., Salesforce, ServiceNow) is preferred.
Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
Proficiency in Python, Node.js, or Java for serverless development.

Detailed Job Description:
Seeking an AWS Contact Center Foundation Engineer with hands-on experience in designing and implementing cloud-based contact center solutions using Amazon Connect and Amazon Bedrock. The ideal candidate should have experience integrating AI capabilities, building conversational experiences, and implementing scalable, secure contact center architectures on AWS.

Key Responsibilities:
Design, configure, and deploy Amazon Connect contact center solutions.
Integrate Amazon Bedrock for GenAI-powered virtual agents, agent assist, call summarization, and knowledge retrieval.
Develop and integrate contact flows, IVR, chat, voice, and omnichannel solutions.
Build integrations with AWS services such as Lambda, Lex, S3, DynamoDB, API Gateway, and CloudWatch.
Configure security, IAM roles, encryption, monitoring, and operational best practices.
Collaborate with business and technical teams to gather requirements and implement solutions.

Required Skills:
5+ years of experience in AWS cloud technologies.
Hands-on experience with Amazon Connect implementation and administration.
Experience with Amazon Bedrock and Generative AI use cases.
Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge.
Experience integrating CRM/ITSM platforms (e.g., Salesforce, ServiceNow) is preferred.
Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
Proficiency in Python, Node.js, or Java for serverless development.
Familiarity with Infrastructure as Code (CloudFormation/CDK/Terraform) is a plus.

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