IT Manager

Full-time, Direct Hire
Hybrid in Trenton, NJ 

Our client is a leading provider of specialized monitoring and automated solutions seeking a hands-on Manager of Information Technology. In this role, you will lead the internal IT function, ensuring the reliability, security, and scalability of our enterprise technology services. You will oversee a lean, high-impact technical team and be directly accountable for help desk support, cybersecurity, networking, and cloud collaboration tools.

This is a strategic yet "player-coach" role for a leader who excels at building disciplined, service-oriented IT operating models while protecting company and customer data.

Key Responsibilities

• Operational Leadership: Lead daily IT operations to ensure stable, responsive, and business-aligned support across the global organization.

• Service Delivery: Manage the help desk function, including ticket triage, escalation management, and root-cause analysis to improve end-user experience.

• Infrastructure & Security: Own the internal cybersecurity program (IAM, MFA, endpoint protection) and oversee network infrastructure, including firewalls, VPNs, and wireless connectivity.

• Systems Management: Manage Microsoft 365, Entra ID (Active Directory), NetSuite, and cloud-based collaboration tools to ensure seamless employee productivity.

• Lifecycle & Asset Management: Oversee onboarding/offboarding processes, hardware provisioning, and software deployment.

• Vendor & Budget Management: Manage third-party MSPs and software providers; develop the IT budget, including capital planning and licensing renewals.

• Governance: Develop and maintain IT policies, SOPs, and disaster recovery plans; support internal audits and data protection questionnaires.

• Roadmap Strategy: Build and execute a 12–24 month IT roadmap that strengthens security posture and scales with business growth.

Core Competencies

• Team Development: Proven ability to coach technical staff, set clear priorities, and drive accountability.

• Cybersecurity Acumen: Deep understanding of layered security controls and risk governance.

• Technical Breadth: Hands-on knowledge of networking, systems administration, and identity management.

• Service Mindset: A professional, responsive approach to internal stakeholders and end-user support.

• Communication: Ability to translate complex technical risks into actionable business recommendations for non-technical leadership.

Education and Experience

Required:

• Bachelor’s Degree in IT, Computer Science, Cybersecurity, or a related field.

• 8+ years of progressive IT experience (Helpdesk, Systems Admin, Networking).

• 3+ years of direct people management experience leading technical teams.

• Experience managing IT operations in a small to mid-sized business (SMB) environment.

• Expertise in Microsoft 365 and modern identity/endpoint management.

• Experience managing NetSuite.

• Experience preventing and mitigating security incidents.

Preferred:

• Industry certifications (e.g., CISSP, CISM, ITIL, or Microsoft/Cisco certifications).

• Experience in regulated industries (e.g., Life Sciences, Manufacturing, or Healthcare).

• Familiarity with compliance frameworks such as NIST CSF, CIS, or SOC2.

• Experience supporting distributed or remote field service teams.

Success Measures

• High help desk responsiveness and improved internal satisfaction scores.

• A secure, stable, and well-documented infrastructure environment.

• Execution of a clear IT roadmap and improved cybersecurity hygiene.