Credentialing Application/Cactus Administrator

Job Description:

Our client is seeking a symplr/Cactus Application Administrator to support the administration, configuration, and day-to-day operations of the organization''s provider credentialing platform.

The ideal candidate will have hands-on experience administering Cactus and familiarity with symplr Payer. Initially, this role will support the existing Cactus environment through year-end before transitioning to ongoing administration and configuration of the symplr platform. Intended to implement CVO by the end of 2026 with the new symplr platform and credentialling in 2027.

This position will partner closely with Credentialing Operations and IT to configure the application, manage security, troubleshoot production issues, support integrations, and implement ongoing system enhancements.

Responsibilities:

Application Administration:

• Administer the Cactus and symplr credentialing applications.
• Serve as the primary application administrator for day-to-day system support.
• Configure application settings to meet business and operational requirements.
• Maintain application documentation and configuration standards.

Security Management:

• Create, modify, and terminate user accounts.
• Configure and maintain security roles and user groups.
• Manage role-based permissions and access requests.
• Partner with Credentialing leadership to ensure appropriate security access.

Break / Fix Operational:

• Remediating system outages affecting multiple or all users
• Issue reporting
• Troubleshoot:
• User access issues
• Application errors
• Workflow issues
• Module functionality
• Production incidents
• Coordinate issue resolution with internal IT teams and symplr support as needed.

System Configuration:

• Configure and maintain:
• Provider profiles
• User-defined fields
• Reference lists and dropdown values
• Forms
• Reports and queries
• Develop and modify operational reports and queries.
• Support recurring and ad hoc reporting requests.
• Maintain scheduled report execution.
• Packets and document bundles
• Report Scheduler jobs
• Support ongoing configuration requests from Credentialing Operations.
• Integrations
• Support and monitor application integrations including:
• CAQH
• NPDB
• ABMS
• Interface Monitor
• Monitoring interface processing
• Troubleshooting failed imports

System Updates:

• Support application upgrades and patches.
• Perform environment refreshes and database restores as needed.
• Validate system functionality following maintenance activities.
• Maintain system configurations across environments.

Required Qualifications:

• 5+ years of experience administering Cactus in a healthcare environment.
• Experience configuring provider credentialing applications.
• Experience with:
• Security administration
• User groups and permissions
• Forms and field configuration
• Reports and queries
• Experience supporting production healthcare applications.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a remote environment.

Preferred Qualifications:

• Experience with symplr Payer or other symplr credentialing solutions.
• Experience supporting provider credentialing operations.
• Knowledge of:
• CAQH
• NPDB
• ABMS
• Healthcare payer or managed care experience.
• Experience supporting application upgrades and vendor-managed SaaS platforms.

Preferred Technical Skills:

• Cactus
• symplr Payer
• Provider Credentialing Systems
• Security Administration
• Application Configuration
• Reports & Queries
• SQL (preferred)
• Microsoft Office

Salary/Rate: $60-$80/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.