Senior Smartsheet Business Systems Analyst

Pay Range: $69.07hr - $74.07hr Job Overview: As a Business Analyst, the candidate will be responsible for providing best practice advisory services to functional and technical streams throughout solution implementation and ongoing sustainment. This role will build and drive high-performing relationships with customers and other stakeholders within the team to ensure high quality delivery of all aspects of solution development.

Operational Responsibilities: In an operational setting, the candidate will be an integral part of the team responsible for: Solution design and review of all business process and system level changes as part of continual service improvement. Facilitate meetings with process owners and other stakeholders to gather business requirements. Develop supporting materials to facilitate requirement building such as sample dashboards and user journey maps. Translate business requirements into user stories for the development team.

Work with the development team to continuously refine the documented requirements. Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered. Work with onsite and offshore developers to provide insight on business requirements and functional design.

Production Support Responsibilities: In addition to solution design and implementation responsibilities, the Business Analyst will play a crucial role in production support, ensuring the smooth operation of implemented solutions. The candidate will manage ITSM tickets, providing timely resolution to issues and maintaining system stability. This includes: Monitoring system performance and addressing any operational issues promptly. Managing and prioritizing ITSM tickets, ensuring effective communication with stakeholders regarding ticket status and resolution timelines.

Collaborating with IT teams to identify root causes of recurring issues and implementing preventive measures. Offering proactive support by identifying potential system improvements and efficiencies. Providing training and support to end-users, ensuring they can effectively utilize the Smartsheet application for their business needs.

General Qualifications: 4+ years of relevant experience as a Business Analyst. Ability to think critically about solutions to optimize processes. Proficient in the use of formulas and functions in Excel and Smartsheet. Strong interpersonal skills and ability to help end users from cross-functional teams to efficiently use the Smartsheet application for their business needs. Ability to work independently and manage multiple task assignments. Strong oral and written communication skills, including presentation skills (Lucidchart, MS PowerPoint). Strong problem solving and troubleshooting skills with the ability to exercise Experienced judgment.

Technical Minimum Qualifications: Experience building solutions using Premium Apps (Data Shuttle, Dynamic View, DataMesh, Pivot, Calendar, WorkApps). Experience building solutions with Advanced Capabilities including Sheet Automations, Cross-sheet references/cell linking, DataTable, Document Builder, Workload Tracking, etc. Technical understanding of Control Center solutions; experience building blueprints for multi-tier program configurations.

Technical Nice-to-Have: Smartsheet Certifications: Core Product, Project Management, System Administrator, Control Center Lead, Control Center Blueprint Builder. Experience building workflows using Smartsheet Connectors: Salesforce, Jira. Experience building solutions with Smartsheet API (Bridge workflows a plus).

Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location.

Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada.

We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.