Customer Service Coordinator

Customer Service Coordinator / Up to £30,000 / Maidstone / Fully in office

Overview:

A leading organisation in their manufacturing space are currently seeking a Customer Services Coordinator to join their team to manage the overall customer operations and sales progression processes including managing the team.

This is an excellent opportunity to grow your customer services experience with a great organisation.

Role & Responsibilities:

• Process customer orders
• Liaise with customers and deliver them excellent service by phone, email and live chat
• Listen and revolved complaints in a timely and professional manner
• Update customer and order information on CRM system
• Upsell new products to existing customers
• Work closely with other departments to solve customer issues and improve customer service

Essential Skills & Experience:

• 5+ years of experience in customer service positions
• Experience using a CRM system
• An excellent communicator
• Hard-working and ambitious
• A passion for delivering excellent customer service

Package:

• Up to £30,000 basic salary
• 25 days + Bank holiday
• Employee longevity benefits
• Private dental insurance
• Private medical insurance
• Sick pay
• Company pension

Customer Service Coordinator / Up to £30,000 / Maidstone / Fully in office