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Agile Product Owner

SysMind, LLCHanover, IL🇺🇸United StatesPosted 27 Aug 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Hanover, IL, United States
Posted
22 hours ago
ScrumAgileStakeholder Management

Job Description

 
Job Description:
Role Name:        Agile Product Owner
Location:        Hanover,IL
 
JOB DESCRIPTION:        
1. Product Owner Experience
2. Some domain experience (cards, contact center)
3. For the Senior Product Owner for Transform (i.e. replacing Punit) –
     1. They will be covering SalesForce, Pega, IVR, Chat, Secure Message and Digital. So experience in one              or more of these areas would be useful.
     2. Experience deploying Gen AI solutions (i.e. custom LLMs and AWS/SF/Pega out of the box solutions).
4. For the Fraud Digital Person –
     1. Web/App Experience
     2. Fraud process experience (i.e. Merchant Disputes, Fraud Cases)
 
Product Vision & Strategy
  • Define and communicate the product vision, goals, and roadmap aligned with business strategy.
  • Collaborate with business leaders, customers, and subject matter experts to identify opportunities and prioritize initiatives.
  • Drive product decisions based on customer needs, market trends, and business value.
  • Ensure alignment between product objectives and organizational goals.

 

Backlog Management

  • Own and manage the product backlog, ensuring items are prioritized based on value, risk, and dependencies.
  • Create, refine, and maintain user stories with clear acceptance criteria.
  • Continuously evaluate and reprioritize backlog items to maximize product outcomes.
  • Define and communicate sprint priorities to development teams.

 

Agile Delivery

  • Serve as the primary point of contact for Scrum teams regarding product requirements and priorities.
  • Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
  • Clarify business requirements and remove ambiguities for delivery teams.
  • Accept or reject completed work based on predefined acceptance criteria.

 

Stakeholder Management

  • Engage regularly with business stakeholders, customers, and technology teams.
  • Gather feedback and translate business needs into product enhancements.
  • Communicate progress, risks, dependencies, and product performance to senior leadership.
  • Facilitate alignment among cross-functional teams.

 

Product Performance & Customer Experience

  • Define and track key product KPIs and success metrics.
  • Analyze customer feedback, usage data, and business outcomes to drive improvements.
  • Identify opportunities for product innovation and optimization.
  • Champion customer-centric design and user experience best practices.

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.

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