ServiceNow Product Owner - Banking

ServiceNow Product Owner - Banking

Excellent opportunity opens to join an International Bank as their new ServiceNow Product Owner. You will drive forward the implementation of ServiceNow across its UK operations as a Technical Subject Matter Expert, and play a crucial role within its Modern Workplace team.

Key Responsibilities

• Take responsibility for the technologies and services that provide Service Management capabilities in the UK
• Act as a Technical Subject Matter Expert for these solutions within the UK
• Help drive the formation of a Service Management strategy and policies, working with colleagues across the UK, providing guidance and raising awareness with colleagues on how to best utilise these platforms in the future
• Develop and embed best practice and new ways of working to ensure efficiency savings are achieved, collaboration is improved, and customer experience enhanced.
• Gather and assess technical requirements for new engagements, manages existing engagements with infrastructure partners, projects and programmes and ensure we maximise the use of the chosen solution as a strategic platform for the UK bank
• Actively identify and support the prioritisation of new functionality to meet the needs of the UK bank
• Awareness of and accountability for ensuring the platforms adhere to and have clear procedures to manage all their own Regulatory, Compliance and Risk requirements - identifying, measuring, analysing and reporting
• Support the training and adoption of new tools and services, working closely with the Change Adoption Manager
• Address user inquiries, troubleshoot issues, and provide guidance on best practices
• Contributing to the efficient running of the IT operating model
• Gathering and presenting relevant MI for stakeholders
• Stay current with all things Service Management, including changes, updates, roadmap & releases
• Liaise with the Bank's function for delivery of Group managed applications and services
• Working in conjunction with internal stakeholders across teams in the UK and Group level
• Ensuring that conflicts of interest are identified, documented and are managed appropriately
• Ensuring an annual evaluation of established rules and procedures is carried out, and documented that internal control is fit-for-purpose
• Actively engage with and build relationships with UK and Group colleagues as well as external vendors.

Qualifications & Experience

• ServiceNow Implementation
• GRC tools
• MRM tools

Interested? Please Apply!

ServiceNow Platform Owner ServiceNow Implementation Manager ServiceNow Consultant Service Management