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Service Desk Application Support

Futran SolutionsOverland Park, KS🇺🇸United StatesPosted 6 Aug 2026

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Role: Service Desk Application Support
Location: Overland Park - Kansas - Onsite/Hybrid
Long Term Contract Role
Job description
  • Experience 5 to 8 years in Service Desk
  • Mandatory Skills : ServiceDesk, ServiceNow ITSM
  • This will be 2nd shift and occasional on call for P1 / P2
Job Description
  • 5 to 8 years' experience in an Application Support role AMS in Engineering domain Application Maintenance and Support
  • Experience installing configuring or supporting Microsoft Office Bluebeam Adobe and Engineering Applications
  • Strong troubleshooting skills across applications databases and hybrid cloud environments
  • Proven experience managing Severity 1Severity 2 incidents driving RCA and ensuring rapid restoration of service
  • Strong command of ITIL processes Incident Problem Change Knowledge Management
  • Advanced execution capabilities and ability to adjust quickly to changes and reprioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that nonIT staff can understand
  • Issue tracking and reporting using tools
Technical Skills Required as mandatory 4 skills from below
  • Bluebeam
  • Adobe Suite
  • Microsoft Office
  • Autodesk Applications
  • Bentley Applications
  • Basics of SQL
  • Basic understanding of CAD Applications
  • HQMS
  • Clarity
  • Production Support Focus
Skills:
Mandatory Skills : ServiceDesk, ServiceNow ITSM

Skills

SQL
CAD
Microsoft Office
ServiceNow

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