Sales Associate

CarMax, the nation's largest used-car retailer, is seeking a Sales Associate to deliver an exceptional, no-haggle car-buying experience. In this customer-focused role, you'll greet guests, understand their needs, and guide them through vehicle selection, test drives, pricing, and financing options using CarMax's technology tools. You'll build trust through integrity, transparency, and clear communication while working closely with teammates to meet sales and customer satisfaction goals. CarMax offers paid training, clear advancement opportunities, and a collaborative culture that values diversity, respect, and continuous improvement.

Responsibilities

• Welcome and engage customers on the sales floor and online channels
• Assess customer needs and recommend suitable vehicles from inventory
• Guide customers through test drives and product demonstrations
• Explain pricing, financing, and protection plans clearly and transparently
• Use Car
• Max systems and CRM tools to track leads and follow-ups
• Collaborate with teammates and service departments to complete sales
• Meet or exceed individual and store sales and customer satisfaction goals
• Handle paperwork accurately, ensuring compliance with company policies
• Maintain product knowledge on inventory, features, and market trends
• Support a clean, customer-ready showroom and lot appearance

Required Skills

• Customer service
• Retail sales
• Automotive product knowledge
• Point-of-sale and CRM systems
• Lead generation and follow-up
• Basic finance and payment explanation
• Negotiation and closing techniques
• Written and verbal communication
• Time management and organization
• Data entry and documentation accuracy