Operational Performance Manager

Operational Performance Manager - up to £60K + Bonus

Hybrid | Central London | Competitive Salary + Excellent Benefits

We're partnering with an organisation delivering a major UK infrastructure programme and are looking for an experienced Operational Performance Manager to drive operational excellence across a complex, national delivery programme.

This is a fantastic opportunity to play a pivotal role in improving operational performance, managing supplier delivery, driving continuous improvement, and ensuring key programme targets are achieved.

What you'll be doing:

• Managing end-to-end operational performance across the delivery pipeline
• Driving supplier and contractor performance against KPIs and SLAs
• Leading operational recovery plans and backlog reduction initiatives
• Managing risks, issues and escalations to keep delivery on track
• Using operational data and insights to improve performance
• Working cross-functionally to deliver operational and system improvements
• Reporting performance and recovery plans to senior stakeholders

What we're looking for:

• Proven experience in operational performance management within utilities, infrastructure or service delivery
• Strong supplier and contractor management experience
• Excellent understanding of KPI, SLA and operational performance management
• Experience delivering operational improvements and recovery plans
• Strong analytical and stakeholder management skills
• A proactive, solutions-focused approach with the ability to influence and drive change

Desirable experience:

• Utilities, energy or smart metering
• Regulated environments
• NEC contracts
• Power BI or similar reporting tools

If you're an operational leader who thrives on improving performance, solving complex delivery challenges and driving measurable results, we'd love to hear from you. Apply today or get in touch for a confidential discussion.