Service Desk Personnel | Applicant Must Be Currently Local to Nashville, TN | Relocation Not Allowed

NOTE: APPLICANT MUST BE ON OUR W2 OR 1099. NOT ACCEPTING SUB-VENDORS. APPLICANT MUST BE CURRENTLY LOCAL TO NASHVILLE, TN AT THE TIME OF SUBMISSION. RELOCATION IS NOT ALLOWED.

Role: Service Desk Personnel

Location: Nashville, TN - Hybrid

Duration: 12 Months

Interview:  MS Teams / In-person

Note: Candidate Must Be Local or Reasonably close to Nashville, TN.

Job Description:

·       Must be able to lift at least 50 pounds.

·       IT Call Center Experience preferred

·       Able to handle call volumes of up to 30 calls per day.

·       People/Customer Service skills required

Printer Administration and Troubleshooting:

·       Server Print Queue, and local Queues

Active Directory Management:

·       Able to navigate Different OUs

·       Able to look up attributes

·       Able to reset passwords and unlock accounts.

iOS Management, Support, and Deployment:

·       Setting up new phones/Ipads

·       Resetting iTunes accounts

·       Resetting network settings

·       Backup/Restore device data

Video Conferencing:

·       Cisco Webex

·       MS Teams

·       Cisco Presence video solutions

Network troubleshooting:

·       Internal vs external

·       VPN

·       LTE

·       Wi-Fi

Application Troubleshooting:

·       Account permission

·       Compatibility settings

·       Browser vs installed

Remote support:

·       MSRA

·       RDP

·       TEAMs

·       Webex

·       Hardware Deployment

ServiceNow:

·       Ticket management

·       Ticket assignment

Estimated Duration:

·       11/16/2026 – 11/16/2027

Position Location:

·       On Site

Expenses Allowed:

·       Yes

Background Verification:

·       Minimum Verification Requirements