Field Support Analyst

Audio-Visual (AV) Support Specialist
Location: Indianapolis, IN 46241 (Onsite)
Duration: 3-Month Contract

We are seeking an Audio-Visual (AV) Support Specialist to provide hands-on technical support for training events and end users in a fast-paced enterprise environment. This role is ideal for someone with strong customer service skills, desktop support experience, and a passion for solving technical issues.
Responsibilities

• Provide on-site AV support for training sessions and events.
• Troubleshoot and resolve audio-visual and technical issues.
• Support deskside IT operations and respond to end-user requests.
• Manage and resolve support tickets efficiently.
• Assist with imaging, deployment, and distribution of hardware across multiple locations.
• Deliver proactive, customer-focused technical support.
• Collaborate with internal IT teams to ensure smooth day-to-day operations.

Required Qualifications

• 2-3 years of IT support or desktop support experience.
• 5+ years of customer service experience.
• High School Diploma with relevant technical experience.
• Hands-on experience with:
  • Windows 11
  • Microsoft Office 365
  • Microsoft Intune
  • Microsoft Azure
  • Active Directory
  • Device imaging and deployment
• Strong troubleshooting and communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• IT certifications (CompTIA A+, Microsoft, or equivalent).
• Willingness to learn new technologies.
• Collaborative, team-oriented mindset.

Interview Process

• Technical Phone Screen
• Microsoft Teams Culture Interview

If you're passionate about technology and enjoy delivering exceptional customer support, we'd love to hear from you. Apply today!