Infrastructure Engineer

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Candidates will either have SC level security clearance or be willing to undertake such - including having been a continuous resident of the UK for a minimum of 5 years.

HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

The IT Operations profession is made up of professionals, paramount to our digital services. Our vision for the future is to attract people to work and progress in a fast paced, exciting environment whilst ensuring consistency in your training and upskilling.

We are working to have clear career pathways and succession planning, to enable people to see our area as a long-term career with prospects and development opportunities for all roles.

Job description

This is an exciting opportunity to join HMRC's CDIO (Chief Digital & Information Officer), Borders and Trade Delivery Group working within the IT Operations space.

The role focuses on the management and oversight of Borders and Trade environments and services, ensuring platforms are reliable, secure and cost-effective. You will work closely with internal teams and third-party suppliers to coordinate activity across environments, ensuring that required work is delivered effectively and in line with operational priorities.

A strong technical understanding is important, enabling you to engage with engineering teams, understand issues and risks, and drive actions through to resolution.

Person specification

At this role level, you will:

• Oversee and manage Border and Trade platforms across all environments, working closely with internal teams and 3rd party suppliers to ensure services remain available, secure and performant.
• Track and manage environments and associated assets, using agreed tooling and processes to maintain accurate data, support reporting and provide insight into estate health and usage.
• Coordinate and assure patching and security activities, ensuring suppliers and internal teams deliver updates in line with agreed timelines and compliance standards.
• Own the management of cyber vulnerabilities and risks, ensuring issues are understood, prioritised and actively progressed to resolution with minimal business impact.
• Support the maintenance and improvement of environment and monitoring tooling, working with senior engineers and central teams to enhance capability and visibility.
• Develop and maintain clear processes, documentation and standards for environment and service management, ensuring consistency across Borders and Trade.
• Act as a point of coordination for incidents and service issues, working across teams to support triage, resolution and post-incident improvements.
• Identify trends, risks and opportunities for improvement, using monitoring data and operational insight to enhance system reliability and efficiency.
• Take an active role in FinOps and cost optimisation activities, helping ensure environments are managed in a cost-effective and sustainable way.

Essential Criteria:

• Experience of working with or supporting IT environments or services.
• Experience of coordinating operational activities (e.g. patching, maintenance, or service changes) across teams or suppliers.
• Familiarity with tools such as Jira and Confluence, or similar.
• Ability to understand technical issues and risks and help drive actions through to resolution.
• Good analytical and problem-solving skills.
• Ability to work independently and take ownership of tasks.
• Experience of working collaboratively as part of a team.

Desirable Criteria:

Ideally, the successful candidate will have experience in the use of some or all of the following:

• Experience working with Windows, Unix or Linux systems.
• Experience or exposure to cloud environments (e.g. AWS or Azure).

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and skills and experience.
• A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received an initial sift may be held on your CV.

At sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Experience based questions.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. . click apply for full job details