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Oracle Service Desk Specialist: Access & IT Support

State Government of Victoria, AustraliaMelbourne, Victoria🇦🇺AustraliaPosted 29 Aug 2026

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Melbourne, Victoria, Australia
OracleJira

Job Description

The Department of Government Services (DGS) in Melbourne seeks an Oracle Service Desk Officer to support Oracle systems, focusing on user access management, incident triaging, and helpdesk services. The role will maintain security integrity through lifecycle management in ServiceNow or Jira while supporting the Service Delivery Manager in optimizing system processes and documentation.

Key accountabilities include handling incidents, updating tickets, onboarding/offboarding, role provisioning,

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