Learner Care Specialist

Must Have Technical/Functional Skills:

· Strong customer service orientation with the ability to explain program curriculum and policies clearly to learners and stakeholders.

· Critical thinking and problem-solving skills to assess learner situations, determine root cause, and provide accurate solutions.

· Hands-on experience managing registrations/enrollments, including manual enrollment and processing enrollment change requests (add/drop/date change).

· Comfort using learning/event systems and collaboration tools (e.g., My Learning, SharePoint, Boeing Events App) and understanding system workflows/architecture to troubleshoot issues.

· Ability to manage a shared mailbox/group inbox and respond within defined SLAs (e.g., within 24 business hours).

· Strong attention to detail and data accuracy; ability to create and maintain reports (e.g., weekly enrollment reports) and ensure records/attendance are updated correctly.

· High integrity and discretion to keep student information confidential and secure, including sensitive program eligibility/classification visibility where applicable.

Key Responsibilities:

· Manage and interface with registration system technology (My Learning, SharePoint, Boeing Events App) to ensure event accuracy, readiness, and a smooth learner experience.

· Understand registration system architecture to foresee potential issues, manage ongoing changes, troubleshoot, and resolve registration defects/incidents.

· Maintain confidentiality of student information and use discretion; ensure enrollment accuracy when visibility includes job classification level.

· Assist learners with enrollment and perform manual enrollment when required; process enrollment change requests including add/drop/date changes.

· Perform administrative support tasks for learners, such as providing program materials when a learner cannot access the system. · Create and manage program meeting notices for participants.

· Create and deliver reports and data as requested, including weekly enrollment reports.

· Perform outreach to learners for non-standard program items or when the system cannot perform required tasks; monitor fill-rates and drive outreach to boost enrollment.

· Ensure records reflect accurate attendance and facilitate resolution of issues related to learners receiving credit for events.

· Serve as liaison for subsidiaries where non-Boeing attendees participate in programs. · Participate in meetings/committees to communicate information and support continuous improvement of programs and services.

· Lead event integration details and drive communication to stakeholders.

Section IV - Job Qualifications & Skills

Section Details / Example Content

Domain · 3–6 years of experience in learning operations, registration/enrollment