Senior Manager, Integrated Operations Center - APAC

Job Overview

Job Type:Full-time Location: Sydney Work Location Type:

IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN's platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North America, Europe and APAC.

With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way - responsibly, sustainably and having a positive impact on the communities we operate in.

Job Responsibilities

• Provide direct leadership and day-to-day management of the L1 Reliability & Observability team and the L2 TOC Network and Systems Specialists, ensuring both teams are appropriately staffed, trained, and performing to standard
• Establish and maintain 24x7 operational coverage schedules across both teams, ensuring adequate resourcing for planned and unplanned workloads
• Coach, mentor, and develop team members; set clear performance expectations, accountability standards, and career development pathways
• Foster a culture of collaboration, ownership, knowledge sharing, and continuous improvement across both operational tiers
• Lead recruitment, onboarding, and capability uplift activities to build a high-performing APAC operations function
• Oversee the full incident lifecycle across L1 and L2 - from detection and triage through to escalation, resolution, and post-incident review - ensuring alignment with internal SLAs and customer-facing commitments
• Define, maintain, and continuously improve IOC policies, SOPs, escalation frameworks, and runbooks across both teams
• Ensure clear, timely, and accurate communication during major incidents to senior leadership and affected stakeholders
• Manage customer escalations, RCAs, and action item follow-through; ensure strong documentation and accountability for remediation commitments
• Coordinate with global IOC leadership and other IREN teams to maintain a robust escalation framework capable of responding to all categories of operational issues
• Work with technical and operational teams to ensure all changes are appropriately reviewed, scheduled, and communicated - supporting a disciplined change management culture
• Oversee the L1 team's monitoring and observability function; drive iterative improvement of proactive monitoring coverage, alert fidelity, and noise reduction across the IREN technology estate
• Analyze ticketing patterns, operational data, and incident trends to identify recurring issues and lead targeted improvement initiatives across process and tooling
• Implement monitoring for the global IREN technical infrastructure, inclusive of site, corporate, and customer-related operations - ensuring APAC coverage integrates seamlessly with the global IOC
• Champion the adoption of AIOps and observability tooling improvements within the IOC environment; partner with Infrastructure and Applications teams on integration requirements and rollout
• Plan and execute operational improvement programs as part of defect resolution cycles and broader continuous improvement initiatives
• Develop and maintain KPIs and SLA metrics that illustrate the health and performance of both teams; provide regular reporting and insights to the AD of Global IOC and senior leadership
• Develop data-driven operational reports and briefings, translating complex technical and operational information into clear, business-focused messaging
• Coordinate with senior leadership on capacity planning, infrastructure readiness, and significant operational decisions affecting the APAC region
• Build and sustain effective working relationships with cross-functional teams including Infrastructure, Network, Applications, Facilities, and Security

Job Requirements

• Bachelors degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience)
• 8 - 10+ years of experience in technical operations (NOC/SOC/IOC or equivalent), with at least 3-5 years in a management or senior team lead role overseeing a 24x7 operations function
• Demonstrated experience leading both monitoring/reliability (L1) and network/systems engineering (L2) teams, with a clear understanding of how the two tiers interact and escalate
• Strong working knowledge of large-scale GPU/compute clusters and high-availability data centre infrastructure
• Proven ability to lead, train, and develop operations staff; builds team capability and retains talent in a high-growth, demanding environment
• Deep expertise in major incident management - from detection through to resolution, RCA, and post-incident review - with a command presence that instils confidence under pressure
• Experience defining, enforcing, and continuously improving SOPs, operational policies, escalation paths, and runbooks across multi-tier operations teams
• Demonstrated experience with ITSM frameworks and platforms (e.g., ServiceNow, Jira); ITIL 4 certification or equivalent is highly desirable
• Proficiency with enterprise monitoring, observability, and alerting platforms (e.g., Splunk, Datadog, PagerDuty, BigPanda)
• Experience analyzing KPIs, SLAs, and incident trends to identify recurring issues and drive continuous process and tooling improvements
• Strong vendor and stakeholder management experience, including managing customer escalations and communicating clearly with senior executive leadership
• Excellent verbal and written communication skills, including the ability to translate complex operational and technical issues into clear, business-focused insights
• IT certifications such as CompTIA Network+, CCNA, or ISO 22301 Implementer are a plus

Compensation & Rewards

At IREN, we offer a highly competitive compensation package that includes base salary, annual performance incentives, and opportunities to build long-term wealth through equity programs. These offerings are part of our broader totalrewards package , thoughtfully designed to support your health, well-being, and long-term success.

Competitive salary range finalized based on experience and impact

Short and long-term incentive programs designed to reward both results and long term company success

Paid vacation to recharge, travel, or simply enjoy more life outside of work

Equal Opportunity & Privacy Statement

IREN Limited is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, colour, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. While we appreciate all applications we receive, we are only able to contact candidates under consideration.

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