Senior Grafana Engineer

CAPGEMINI INC.

Location

Hybrid - Preferred Troy, NY or Chicago, Atlanta, Nashville, Dallas, NJ

About the job you're considering

At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment.
Executive Summary


The Senior Grafana Engineer will be responsible for enterprise observability platform engineering, Grafana Cloud migration, OpenTelemetry adoption, automation, integrations, production support, and operational excellence across AWS and hybrid environments.


Core Responsibilities
* Lead Grafana Cloud platform engineering and migration from New Relic.
* Design enterprise observability architecture using Grafana Alloy, OpenTelemetry, Mimir, Loki, Tempo, and IRM.
* Develop dashboards, alerts, service health views, SLIs, SLOs, and operational reporting.
* Support production readiness, incident management, MTTR reduction, and operational excellence.
* Create runbooks, onboarding standards, and reusable observability templates.



Grafana Expertise
Required Skills
* Grafana Cloud
* Grafana Scenes
* PromQL
* LogQL
* TraceQL
* Executive and technical dashboard design (UX)
* Grafana Alloy
* OpenTelemetry instrumentation patterns


Responsibilities
* Build and maintain enterprise-level observability solutions.
* Design dashboards for both executive leadership and technical teams.
* Implement monitoring, logging, tracing, and incident response capabilities.



AWS & Platform Engineering
Required Experience
AWS
* ECS
* Fargate
* EC2
* Lambda
* CloudWatch


Additional Skills
* Hybrid Cloud and On-Premises Observability
* AWS Systems Manager (SSM)
* Infrastructure as Code (Terraform)
* CI/CD Automation


Responsibilities
* Monitor and support cloud-native and hybrid workloads.
* Automate observability deployment and management using Terraform and CI/CD pipelines.
* Integrate AWS telemetry into Grafana Cloud.

Integration Experience


ITSM & Operations Integrations
* ServiceNow ITSM Integration
* ServiceNow CMDB Integration and Service Mapping
* PagerDuty Incident Management Integration
* Slack and ChatOps Integrations


Analytics & Data Integrations
* AWS Cost Explorer and FinOps Dashboards
* Snowflake Analytics Integration
* dbt Data Model Integration
* REST APIs and Webhooks
* Enterprise Platform Integrations


Automation & AI

Required Skills
* Python Development and Automation
* Data Pipelines and Telemetry Enrichment
* Model Context Protocol (MCP)
* LLM Integrations
* Agentic Workflows
* AI-Assisted Incident Analysis
* Operational Intelligence Solutions


Responsibilities
* Automate operational processes and observability workflows.
* Build AI-powered solutions for incident analysis and troubleshooting.
* Enhance telemetry data with enrichment pipelines and intelligent insights.



Security
Required Experience
* CyberArk Integration
* Secrets Management
* IAM Governance
* Secure Observability Platform Administration


Responsibilities
* Ensure secure access management and credential handling.
* Implement governance and compliance controls across observability platforms.


Ideal Candidate Profile
Technical Expertise
* Grafana Cloud Platform Engineering
* OpenTelemetry Architecture
* AWS Infrastructure Monitoring
* Terraform & Automation
* Python Development
* ServiceNow Integrations
* Incident Management & SRE Practices


Desired Outcomes
* Successfully migrate from New Relic to Grafana Cloud.
* Establish enterprise observability standards.
* Improve service reliability and reduce MTTR.
* Deliver scalable monitoring, logging, tracing, and alerting solutions.
* Enable AI-driven operational intelligence capabilities.


Key Technologies
Observability
* Grafana Cloud
* Grafana Alloy
* Mimir
* Loki
* Tempo
* IRM
* OpenTelemetry


Query Languages
* PromQL
* LogQL
* TraceQL


Cloud & Infrastructure
* AWS
* ECS
* Fargate
* EC2
* Lambda
* CloudWatch
* SSM
* Terraform


Integrations
* ServiceNow
* PagerDuty
* Slack
* Snowflake
* dbt
* REST APIs
* Webhooks


Automation & AI
* Python
* MCP
* LLMs
* Agentic Workflows


Security
* CyberArk
* IAM
* Secrets Management


Primary Focus: Enterprise Observability Engineering, Grafana Cloud Migration, OpenTelemetry Adoption, AWS Platform Monitoring, Automation, Incident Management, and AI-Enabled Operations.

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