Digital Communications Officer

Digital Communications Officer

Location: Fully Remote

Salary: £27,000 - £30,000 DOE

Vacancy Type: Permanent

About the role

Are you a creative digital communicator who loves turning ideas into engaging content, using data to understand what works, and bringing communications projects to life?

We re looking for a Digital Communications Officer to join our Digital Communications Team and play a key role in how Forward communicates, connects and engages with its audiences.

This is a varied, hands-on digital communications all-rounder role. Working alongside a Digital Content Officer and reporting to the Digital Communications Manager, you ll combine creativity, project management, technical expertise and analytical thinking to deliver high-quality digital communications across the organisation.

No two days will look exactly the same. You could be planning a digital campaign, creating an engaging video, capturing photography, writing content for social media, updating our website, analysing channel performance, supporting an event or working with colleagues across the organisation to bring a new project to life.

You ll balance the delivery of day-to-day digital communications with longer-term projects and campaigns, working closely with internal teams and external partners to ensure our communications are engaging, accessible, inclusive and aligned with Forward s brand and reputation.

You ll also use audience insight and digital analytics to understand what s working, identify opportunities for growth and continuously improve the way we communicate.

This is a remote role; however, occasional travel will be required for training, site visits, meetings, events and other work-related activities.

What you ll be doing

You ll have the opportunity to:

• Plan, create and deliver engaging multimedia content, including video, photography, graphics and written content.
• Develop and manage content calendars and digital communications plans.
• Create compelling content for channels including Instagram, TikTok, Facebook, LinkedIn, X and YouTube.
• Manage and publish content through Content Management Systems and digital platforms.
• Support campaigns, events and wider communications projects from planning through to delivery and evaluation.
• Monitor and report on website and social media performance, using data and insight to inform future activity.
• Create content that connects with diverse audiences and meets accessibility and best-practice standards.
• Support community engagement and help build positive relationships with our audiences.
• Provide digital communications advice to colleagues and stakeholders across the organisation.
• Work with external partners and suppliers where required.
• Help protect and strengthen Forward s brand, reputation and digital presence through high standards of governance and professional practice.
• Manage multiple projects and deadlines in a busy and fast-paced communications environment.

About you

We re looking for a creative and confident digital communications professional with at least 18 months experience in a similar role. You ll have strong writing, content creation and project management skills, experience across social media and digital platforms, and the ability to use data and insight to improve engagement. You ll be organised, proactive and comfortable managing competing priorities, building relationships and working independently in a fast-paced communications environment.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.