Senior ITAM / ITSM Operations — 2 Open Positions

Positions:

1. Senior IT Asset Management Administrator
2. Senior ITSM Operations

Location: Charleston, WV or Columbus, OH — Onsite
Employment Type: W2 Only

We are hiring for 2 senior-level IT operations positions supporting IT Asset Management and IT Service Management operations.

Common for Both Requirements

• W2 only
• Onsite — Charleston, WV or Columbus, OH
• Strong communication and stakeholder management skills
• Ability to work effectively with engineering, operations, vendors, and cross-functional teams

Interested candidates: Please share your updated resume along with current location, work authorization, and availability. to

Position 1: Senior IT Asset Management Administrator

Seeking a ServiceNow ITAM specialist with strong hands-on experience in Hardware Asset Management (HAM) and Software Asset Management (SAM).

Key Skills:

• ServiceNow HAM / HAM Pro
• ServiceNow SAM / SAM Pro
• IT Asset Management and lifecycle management
• Hardware and software asset governance
• Asset reconciliation and data quality
• ServiceNow workflows, automation, and integrations
• CMDB, procurement, inventory, and endpoint integrations
• Software entitlement and license management
• Compliance, audits, true-ups, and renewals
• ITAM dashboards, KPIs, and reporting
• SCCM / Intune / JAMF preferred
• Microsoft / Adobe licensing knowledge preferred

Experience: 4–7+ years in ITAM, ServiceNow administration, or related IT operations.

Position 2: Senior ITSM Operations

Seeking an experienced ITSM / Production Operations professional who can own service management processes, lead Major Incidents, perform RCA, and drive measurable operational improvements.

Key Skills:

• ITSM / IT Operations / Production Support
• Incident, Change & Problem Management
• Major Incident Management
• Root Cause Analysis (RCA)
• Corrective and Preventive Actions
• SLA and ticket-quality improvement
• ServiceNow or similar ITSM platforms
• Monitoring and alerting
• Alert tuning and noise reduction
• Observability and cross-tool alert correlation
• Production support and operational governance
• Workload automation / scheduling concepts
• MSP and vendor coordination
• ITIL Foundation or higher preferred

Experience: 5–8+ years in IT Operations, ITSM, or Production Support.

Common Requirements

• W2 only
• Onsite — Charleston, WV or Columbus, OH
• Strong communication and stakeholder management skills
• Ability to work effectively with engineering, operations, vendors, and cross-functional teams

Interested candidates: Please share your updated resume along with current location, work authorization, and availability. to