Education SaaS Product Support Specialist

TES Global is seeking a Product Support Associate to support its education SaaS products in Australia. This role involves providing technical and operational support throughout the customer lifecycle, troubleshooting complex issues, and ensuring a high level of customer satisfaction.

The ideal candidate will have experience in technical or customer support roles, strong troubleshooting skills, and an ability to communicate clearly with non-technical users. This position plays a critical role in optimizing product usage and enhancing overall customer experience.