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Support Analyst -Harrisburg, PA 17110 (Hybrid)

Sedna Consulting GroupHarrisburg, Pennsylvania🇺🇸United StatesPosted Oct 25, 2026

Why this role stands out

This role offers a fantastic opportunity to sharpen your technical expertise in SCCM, VDI, and enterprise environments while enjoying the flexibility of a hybrid work schedule. You will thrive in this position if you are a detail-oriented problem solver who enjoys making a tangible impact on complex infrastructure systems. Take the next step in your career by applying today to join this collaborative and high-growth team.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeRemote
LocationHarrisburg, Pennsylvania, United States

Job description

Job Description Job Description Role: Support Analyst
Location: Harrisburg, PA 17110 (onsite with opportunity to work remotely based on business needs/supervision discretion)
Duration: Long term Contract Contract
Client: State OF PA
Work hours: 8 AM - 4 PM (40 hours per week
Interview- Interviews will be conducted in person on site at Mechanicsburg, PA 17050

Position Description

  • This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
  • Troubleshoots and assists with hardware and software support escalations. Works with IT Support staff and End Users as needed.
  • Provide instruction for processes and problem resolution.
  • Assist and supports SCCM deployments, packaging applications, and other SCCM tasks.
  • Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects.
  • Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting.
  • Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.
  • Reviews and recommends hardware and software purchases and system integration/installation.
  • Works with users to determine needs and specify IT requirements.
  • Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
  • Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment.
  • These include, analyzing security services and directory services.
  • Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

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