Customer Success & Marketing Coordinator

Position: Customer Success & Marketing Coordinator Reports to: Operations Manager

Your responsibilities as Customer Success & Marketing Coordinator:

Primary Focus: Deliver exceptional customer experience while supporting sales and marketing. Customer Care · Answer incoming calls and respond to customer inquiries. · Contact new leads and schedule appointments. · Qualify leads using the Kitchen Tune-Up questionnaire. · Prepare customers for their design consultation. · Maintain communication throughout the customer journey. · Update customer records in ServiceMinder. · Follow up after appointments and completed projects. Sales Support · Schedule consultations. · Prepare financing paperwork and contracts. · Follow up on outstanding proposals. · Assist with customer reviews and referrals. Marketing Support · Schedule corporate social media posts. · Publish blogs and website updates. · Upload before-and-after project photos. · Submit project photos to Corporate. · Coordinate email campaigns. · Assist with home shows and community events. Success Measures · Leads contacted within minutes/hours. · High appointment booking rate. · Positive customer communication. · Consistent online marketing activity. · Customer reviews generated. · CRM remains accurate.