Why this role stands out
This on-site Service Desk Analyst role at Atturra offers a fantastic opportunity to deepen your IT support expertise and grow within a reputable technology company, providing crucial assistance to clients. You'll thrive here if you have a passion for troubleshooting and delivering excellent customer service in a dynamic, hands-on environment. Embrace the chance to build your career and make a real impact by applying today!
Quick overview
Job description
Atturra is seeking an enthusiastic Service Desk Analyst to provide initial technical support to end-users and clients. You will handle Level 1/2 incidents, document solutions, and escalate where needed while maintaining a focus on customer service.
On-site support at client sites will be required on a regular basis in Newcastle. The role emphasizes IT hardware/software troubleshooting, RMM tools proficiency, and a strong service mindset.
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