Release Lead/ Technical Specialist

Job Summary

Fixed term role, hybrid working, Grade 9/10, Any icare office

Key Responsibilities

• Ensure FINEOS stream meets Enterprise Release milestones and governance rules.
• Co ordinate release functions and dependencies.
• Provide technical oversight and coordinate the release of FINEOS and Navigator enhancements, defect fixes and changes into production.

About the Role

Lead the business as usual (BAU) release cycles, providing technical oversight and coordinating the release of FINEOS and Navigator enhancements, defect fixes and changes to production through the Enterprise Release (ER) and standalone framework.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs.
• 17.5% annual leave loading.
• Comprehensive learning and development support aligned to icare's Core Capabilities.
• Our People Awards - On the spot Recognition, Quarterly Values Awards & Our People Annual Awards.
• Access to our Employee Assistance Program.

Duties FINEOS - Enterprise Release Stream Lead

• Coordinate the release of FINEOS enhancements, defect fixes, and changes into production through the Enterprise Release (ER) framework.
• Act as the FINEOS stream lead within the icare Enterprise Release (ER) framework, serving as the primary coordination point between the hybrid icare/vendor delivery team and Enterprise Release governance.
• Work closely with the Scrum Master, Business Technology Owner, Dev & Test teams to ensure scope is refined, tracked in Jira, correctly tagged and aligned to ER requirements.
• Provide delivery visibility into ER forums, including scope status, risks, readiness, cross stream dependencies and timeline impacts.
• Ensure FINEOS stream compliance with Enterprise Release milestones and governance artefacts.
• Manage cross system risks & dependencies for FINEOS releases.
• Support Dress Rehearsal and production go live readiness.
• Contribute to continuous improvement of Enterprise Release processes and stream readiness practices.

NAVIGATOR - Release Lead

• Own the end to end monthly Navigator release cycle of change initiatives & bugfixes - prioritised by Continuous Improvement (CI), business and project teams.
• Facilitate release planning sessions, review Jira scope, track progress, identify blockers and monitor UAT/PROD readiness.
• Manage Jira stories for change initiatives or bugfixes, refining and clarifying requirements and acceptance criteria where required to progress initiatives through delivery.
• Oversee progression of changes across DEV, SIT, UAT and production environments & execute technical deployments across environments where required.
• Create detailed implementation run sheets for Dress Rehearsal and Production deployments, including rollback planning, stakeholder communications and test planning.
• Represent Navigator production changes at CAB, ensuring compliance with change governance processes and securing approvals.
• Issue stakeholder communications relating to outages, deployment windows and go live activities.

Various - Technical Specialist

• Exposure and understanding of SQL Server and Database administration.
• Provide support and guidance to delivery teams on established standards and processes.
• Provide support on high level estimates for new initiatives.
• Participate in application development (in house and external vendor based).
• Support and deliver a range of technical tasks, including initiatives, enhancements, and upgrades to ensure efficient and effective change and delivery.
• Provide support and guidance to internal and external teams and partners to ensure effective delivery of technical and business outcomes.

Skills & Experience (Essential)

• Experience with technical release deployments.
• Experience in a similar role leading releases.
• Extensive stakeholder management experience.

Skills & Experience (Desirable)

• Existing exposure to the front end of FINEOS.
• A solid technical understanding of FINEOS/Navigator.

Eligibility

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.