Technical Manager - Empower LOS

Job Title: Technical Manager - Empower LOS

Location: San Antonio, TX or Dallas, TX (Onsite from day one, Remote NOT allowed)

Must have skill:

Empower LOS (5+ years)

Mortgage Loan Origination Systems (LOS) Implementation

Mortgage Lending Domain Expertise

LOS Configuration & Business Rules Management

Job Description: We are seeking an experienced Dark Matter LOS Empower Implementation Lead to lead enterprise mortgage transformation programs leveraging Dark Matter Empower LOS and AIVA (Artificial Intelligence Virtual Assistant) solutions. The ideal candidate will drive end-to-end LOS implementation, configuration, integration, workflow automation, and digital mortgage modernization initiatives.

Responsibilities

The role is responsible for leading Empower LOS deployments, upgrades, and optimization efforts; managing project delivery, stakeholder engagement, and governance; and ensuring seamless integration with mortgage ecosystem platforms.

The candidate will work closely with business, operations, product, and technology teams to streamline loan origination processes, improve borrower experience, and increase operational efficiency.

Experience implementing AIVA for AI-driven borrower engagement, automated communications, document collection, loan status updates, and self-service capabilities is essential.

The candidate should also have experience integrating Empower with PPE, DU/LPA, credit bureaus, income and asset verification providers, CRM platforms, document management solutions, eClosing, eNote, and eVault platforms.

Preferred skills:

eClosing, eNotes, eVault

DU/LPA, PPE & Third-Party Mortgage Integrations

PMP, PMI-ACP, or Scrum Master Certification

Mortgage Digital Transformation Programs