Sr. Amazon Connect Developer

Role: Sr. Amazon Connect Developer (W2 Only)

Location: Jersey City, NJ (Onsite)

Skill: Amazon Connect, AWS, Java, React

Job Description:

- Gather, analyze, and document business requirements for Outbound and Inbound Calls.

- Design, configure, develop, and maintain Amazon Connect contact center solutions.

- Configure, customize, and support Amazon Connect contact flows, including inbound flows, outbound flows, customer queue flows, transfer flows, callback flows, and whisper flows.

- Configure and support Amazon Connect Agent Workspace and Contact Control Panel capabilities.

- Develop AWS Lambda functions for Amazon Connect integrations, dynamic routing, customer lookup, backend service calls, and custom business logic.

- Build and expose REST APIs using Amazon API Gateway for integrations between Amazon Connect and backend systems.

- Use Amazon DynamoDB for customer lookup, session data, contact metadata, routing configuration, and application data storage.

- Use Amazon S3 for storing call recordings, reports, prompts, exported data, files, and integration artifacts.

- Configure Amazon CloudWatch logs, metrics, alarms, and dashboards for monitoring and troubleshooting Amazon Connect and AWS integrations.

- Use Amazon Kinesis for real-time streaming of contact events, contact trace records, analytics data, and downstream reporting integrations.

- Build and Deploy Java REST services using Springboot

- Deploy Java backend services and React UI applications to OpenShift using orchestrator-based deployment processes.

- Use AI code assistants such as Cursor or similar tools to support development, code generation, refactoring, debugging, unit test creation, and code documentation.

- Voice and Text call testing using tools like Cyara

Qualifications

- - Skilled at Problem solving and Critical thinking.

- Strong hands-on experience with Amazon Connect implementation, configuration, customization, and production support.

- Practical experience with Amazon Connect contact flows, including inbound flows, outbound flows, customer queue flows, transfer flows, callback flows, whisper flows, and IVR workflows.

- Strong understanding of Amazon Connect routing concepts, including queue-based routing, skills-based routing, routing profiles, queue priority, channel concurrency, transfer to queue, and transfer to agent.

- Hands-on experience developing AWS Lambda functions for Amazon Connect integrations, dynamic routing, customer lookup, backend service calls, and custom business logic.

- Strong programming experience in Java and Python.

- Hands-on experience with databases such as PostgreSQL, MySQL, Oracle, SQL Server, DynamoDB, or similar.

- Experience with AWS services such as Lambda, API Gateway, S3, CloudWatch, IAM, SNS/SQS, DynamoDB, and EC2..

- Experience with Amazon CloudWatch for logs, metrics, alarms, dashboards, monitoring, troubleshooting, and production support.

- Good understanding of REST APIs, JSON, authentication, and cloud security.

- Experience writing unit tests for Java backend services, React UI components, AWS Lambda functions, and REST API integrations.

- Strong debugging skills to analyze and resolve defects across Amazon Connect, Java backend services, React UI applications, APIs, AWS services, and OpenShift deployments.

- Hands-on experience or strong willingness to use AI code assistants such as Cursor or similar AI-powered development tools.

- Experience with CI/CD tools, Git, and Agile delivery practices.

- Experience working in Agile methodologies and Scrum teams.