Technical Support Engineer- Level 2

Network Engineer:
On behalf of our IT Services client, Procom is searching for a Technical Support Engineer- Level 2 for an onsite 3 to 6-month contract to hire role in the West Houston, TX 77084. . Must be able to work a 10:30 to 6:30 pm shift M-F.

Network Engineer - Job Description:
We are seeking a Level 2 Technical Support Engineer who is self-motivated, reliable, and passionate about delivering high-quality IT services. This individual will play a crucial role in supporting client infrastructure, resolving complex issues, and assisting with project implementation. The ideal candidate has at least 4 years of relevant experience, preferably within an MSP environment.

Network Engineer - Responsibilities:
Deliver exceptional service and technical support that meets or exceeds client expectations
Document client environments and support histories accurately and consistently
Handle T&M service requests and assist senior engineers with larger infrastructure projects
Install, configure, and troubleshoot workstation and server environments
Maintain and manage backups (e.g., Chartec, Datto, Acronis)
Configure and support POP, SMTP, Exchange, and Office 365 mail clients, including Outlook
Provide support for networking environments, including routing, switching, and wireless

Network Engineer - Mandatory Skills:
Cisco Switching, VLANs, Routing, Firewall Support
Cisco Meraki (Firewalls, APs, Switches, VPN)
Network Administration, Routing & Switching, Network Troubleshooting
Server Hardware Technologies (CPU, RAID, SCSI)
Virtualization & Public/Private Cloud (Azure, etc.)
Backup & Recovery Solutions (Chartec, Datto, Acronis)
Office 365 Console, SharePoint, Exchange to O365 and Azure migration projects

Network Engineer - Nice-to-Have Skills:
AWS (Amazon Web Services)
Barracuda (provides security, networking, and storage products)
IT Glue (a cloud-based IT documentation platform)
QuickBooks (an accounting software)
ThreatLocker

Network Engineer - Assignment Length:
Expectations is a 3-6 month contract to hire

Network Engineer - Start Date:
ASAP.

Network Engineer - Assignment Location:
West Houston, Texas area 77084 (onsite)