Why This Role Stands Out
This role at LanceSoft Inc. offers a fantastic opportunity to sharpen your communication and problem-solving skills within a well-established, industry-leading organization. You will thrive here if you are a dedicated professional who enjoys connecting with people and taking initiative to drive customer success. Apply today to build your career with a supportive team that values your contributions and growth.
Quick Overview
Job Description
In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.
PRIMARY RESPONSIBILITIES
Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.