Information, Security & Technology Manager

Information, Security & Technology Manager

Since 1854, Louis Vuitton has stood at the pinnacle of the luxury industry, a Maison built on the spirit of travel, the pursuit of excellence and an unwavering commitment to craftsmanship. Today, as part of the LVMH family, Louis Vuitton continues to write its story across the globe, blending heritage with innovation and tradition with audacity. Every role within our Maison is an invitation to contribute to a legacy defined by creativity, precision and an uncompromising standard of excellence.

Louis Vuitton ANZ is seeking an Information Security & Technology Manager to take ownership of the technology backbone that supports our stores, warehouse and office across Australia and New Zealand. Reporting into the Finance Director and working closely with stakeholders locally and across South Asia, you will be the trusted point of escalation, the architect of continuous improvement and the driving force behind key local projects.

This is an opportunity to build and grow within an environment where excellence is not an aspiration but a daily standard.

Job responsibilities

Store, Warehouse & Office Support

• Oversee daily IT operations across ANZ stores, warehouses and offices, ensuring service levels are consistently met
• Partner with external engineering teams to manage incidents and service requests with pace and precision
• Act as the senior point of escalation for network and digital workplace issues
• Support store openings, relocations, closures and special projects with hands on, on site presence
• Champion a culture of continuous improvement, seeking feedback and refining service delivery

IT Project Management

• Lead the implementation of global, regional and local IT initiatives across the region, from new applications to store technology rollouts
• Cultivate strong business partnerships with internal and external stakeholders, balancing technical rigour with commercial acumen
• Uphold the highest standards of security policy and privacy law compliance

Asset Management

• Define and manage hardware and software upgrade strategies across ANZ
• Safeguard Louis Vuitton's IT standards across every site
• Monitor hardware lifecycles and manage renewal planning
• Coordinate device provisioning for new hires and recovery for leavers
• Conduct regular site visits to audit infrastructure and maintain an accurate inventory
• Coordinate external vendors and service providers to guarantee timely, high-quality support and project delivery
• Monitor vendor performance and lead escalation resolution
• Contribute to vendor reviews, contract renewals and service improvement initiatives

Budget & Cost Optimisation

• Support budget tracking, forecasting and renewal planning across hardware, software, telecom and services
• Identify opportunities to optimise cost without compromising service qualityPartner with Finance, Procurement and Central IT teams to align spend with business priorities

Profile

• A degree in a related discipline preferred
• Extensive network and end user computing expertise, ideally gained within a luxury or premium retail environment
• Strong interpersonal and communication skills, with the ability to influence at every level
• A solutions driven mindset, thriving in a fast paced, high expectation environment
• Proven business partnering skills and the leadership capacity to drive performance across a team of external contractors
• An agile, proactive approach, comfortable navigating ambiguity and delivering results independently and collaboratively
• Willingness to travel regularly across ANZ locations (including QLD, VIC, NSW, WA, SA + NZ)