IS Service Desk Team Lead - Customer-Focused IT Support(12m)

Bolton Clarke is seeking an IS Service Desk Team Leader to guide our Sydney-based team on a 12-month initial contract. You will manage first-level technical support, incident management, and SLA/OLA compliance across Bolton Clarke sites, with escalation to Level 2/3 teams as needed.

Strong leadership, customer focus and ITIL expertise are essential. You will foster continuous improvement in service delivery, knowledge management and reporting, promoting ITIL-aligned practices while building