Service Manager (LCV)

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/D03247JULY2026

Key Responsibilities and Benefits

• Help keep key technology services running for the department.
• Lead service improvements that make daily work easier for staff.
• Build strong vendor partnerships and solve complex service problems.
• Grow your skills across service management, business analysis and digital products.
• Fixed term, full time role for 12 months, earning $116,413 - $140,849 per year, plus super.

What you will do

As service manager (LCV), you will lead the support and improvement of an important business system.

You will help keep services reliable, improve how they work and support people who use them.

• manage the day to day support, performance and improvement of the LCV service
• work with vendors and internal teams to resolve incidents, changes and service issues
• analyse business needs and turn them into clear system improvements and product requirements
• monitor service levels, risks and operational performance while preparing clear reports and updates
• support testing, service readiness and continuous improvement across the product lifecycle

About you

A relevant tertiary qualification, service management or information technology qualification, or equivalent experience is highly desirable. ITIL certification and other relevant qualifications in project management, agile, cloud, software, platforms, service management or change management are also highly desirable.

• strong knowledge of digital products, business systems and service management
• proven experience managing vendors, operational services and system improvements
• sound business analysis skills, including process mapping, requirements and user acceptance testing
• excellent problem solving, communication and customer focus with the ability to build trusted working relationships

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply.

Applications close Thursday 23 July 2026 at 11:59pm