Field Service Engineer

Must Have Technical/Functional Skills

• Provide 2nd level IT support

• Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software 

• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone) 

• Knowledge of office products like word/excel/email client etc.

• Proficiency in desktop support including knowledge of current Windows operating systems 

• Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix 

• Backup & restore of OS and Data 

• Procurement of Hardware, Maintaining the assets and Hardware spare stock 

• Hands on Audio/Video conferencing experience 

• Experience in performing asset refresh 

• Experience in network trouble shooting 

• Basic knowledge of windows Active directory and group policies 

• Ability to lift and or move various computer equipment and ladder up to 30 kg. 

 

Roles & Responsibilities

• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals

• Documents, maintains, upgrades or replaces hardware and software systems 

• Communicating clearly in written and verbal form

• Accepting and delivery of all service calls assigned 

• Completing all administrative tasks associated with each call 

• Responsible for control and return of assets and inventory 

• Other duties may be assigned to meet business needs 

• Installing wires and cables as well as splice wires or cables 

• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met 

• Backup tape replacement 

• Executive support 

• Handling procurement

• Support rest of the locations in country remotely if required.

• Support Remote support teams if required

• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

 

Generic Managerial Skills, If any

• Good Communication skills

• Problem ownership and follow-up

• ITIL concepts strongly preferred 

• MCSE or MCP preferred

• Min 5 years of relevant experience

• Plant production environment experience (good to have)

 

Salary Range- $50,000-$65,000 Per Annum

 

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

 

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