Live Operations Engineer

A globally leading consumer device company headquartered in Cupertino, CA is looking for a Live Operations Engineer to monitor live services during high-profile events. You''''''''ll watch dashboards and alerts, cross-check related live feeds, and execute remediation playbooks under real-time pressure, coordinating with cross-functional teams during live incidents. This role demands calm judgment under pressure, clear communication, and a strong sense of ownership.

Responsibilities:

•    Monitor live service health during high-profile events using dashboards and alerting platforms 
•    Cross-check related live feeds during events and act on observed discrepancies 
•    Execute remediation playbooks to resolve real-time data delivery and live workflow issues under time pressure 
•    Coordinate with cross-functional client, partner, and vendor teams during live incidents Maintain playbooks and RCAs, and surface operational gaps and feedback to engineering teams 
•    Ability to work across multiple projects, teams, and timelines 

Minimum Qualifications:
 
•    2+ years experience operating live, real-time production services
•    Strong understanding of cloud-native service operations and monitoring 
•    Ability to communicate technical issues clearly to production, business, and product teams 
•    This role will require after-hours and weekend support 

Preferred Qualifications:
 
•    Familiarity with monitoring dashboards, alerting platforms, and command-line operator tooling for diagnostic tasks
•    Familiarity debugging issues with Swift on Server, Kubernetes, and PostgreSQL Cloud platform training and certification preferred 
•    BS/BA in Computer Science/Engineering or equivalent is preferred
•    Recurring event or streaming live video experience is nice to have.


Type: Part-time contract
Duration: 12 months with extension
Work Location: Seattle, WA (onsite)
Pay range: $ 57.00  - $ 72.00 (DOE)