Desktop Support-IV | For Current WI Residents Only | Will consider USC-GC-H1B Transfer | No C2C

NOTE: APPLICANT MUST BE ON OUR W2 OR 1099 AND CURRENT WI RESIDENT. NOT ACCEPTING SUB-VENDORS.

Role: Desktop Support-IV

Location: Remote - Madison, WI

Duration: 11 Months

Interview:  MS Teams

Project Details:

·       The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the state of Wisconsin.

·       This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.

The candidate must work and live in the state of Wisconsin. 

The main activities for this role are as follows:

•             Tier 3 support and maintenance of workstation software and hardware

•             Support and maintenance of Operating Systems for user workstations

•             Peripheral device support (printers/scanner/etc) and maintenance

•             Incident and Service Request Management

•             Technical assistance on projects assigned by Desktop Support Supervisor

Skillsets:

Top Required Skills & Years of Experience:

·       Tier 3 support and maintenance of workstation software and hardware (5 years or more required)

·       Support and maintenance of Operating Systems for user workstations (5 years or more required)

·       Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)

·       Incident and Service Request Management (5 years or more REQUIRED)

·       Technical assistance on projects assigned by Desktop Support Supervisor (2-5 years or more preferred)

·       Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:

·       Packaging software applications for mass deployment using management tools (SCCM, Ivanti, etc.)

·       Patch Management

·       Imaging experience using management tools (SCCM, Ivanti, etc.)

·       Learning management system (LMS) support experience

·       Google Workspace experience

·       Microsoft''''s Group Policy Object (GPO) experience

Interview Process:

·       Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.

Contract Duration:

·       06/30/27 with possibility of extension.

Onsite or Remote?

·       Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.

Will this position have access to FTI (Federal Tax Information)?

·       No

Travel Required?

·       Yes-Some occasional travel may be required to assist on project work in the prisons, or other offices for implementations. Option to use Company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month.

Security Required?

·       Yes