Business Analyst

• Act as the bridge between clients and the development team
• Deep dive into client businesses to understand problems
• Work with UX experts and the wider team to architect and document technology-based solutions
• Perform requirements gathering, including leading client workshops
• Develop business, functional, and technical documentation, including BRDs and FSDs
• Communicate client requirements clearly to developers and designers
• Contribute to client-facing AI consulting and implementation projects
• Help drive internal rollout of AI tools and processes
• Assist with development and validation of quotes
• Oversee and complete testing, verification, validation, and quality control
• Communicate with clients regarding project requests and updates
• Write test scenarios, test cases, and test plans
• Create and provide end-user training and documentation
• Act as the primary point of contact for some clients
• Provide customer service internally and externally
• Escalate issues affecting product delivery and quality
• Contribute to the company knowledge base and process improvements
• Work across Waterfall and Agile/Hybrid frameworks
• Assist with system solution and architecture design
• At times, plan projects, manage clients, and steer delivery through to completion

Requirements

• 3-5 years of experience in business analysis, including systems and process analysis
• Experience in a comparable role in a digital agency or consultancy preferred
• Current Australian resident based in Melbourne or surrounding suburbs
• Experience leading requirements workshops
• Experience writing BRDs and FSDs to an extremely high standard
• Strong analytical skills and high attention to detail
• Active and confident daily use of AI tools such as Claude, ChatGPT, or Copilot from day one
• Comfortable performing digital producer duties, managing projects and clients, and owning delivery end to end
• Excellent written and verbal communication
• Experience developing test plans and test scenarios
• Ability to design logical database structures
• Excellent presentation skills, including leading workshops
• Proactive, self-motivated, and calm under pressure

Core Competencies

Demonstrates expertise in business analysis, requirements gathering, and documentation, with a strong focus on client communication and project management. Proficient in utilizing AI tools and frameworks to enhance project delivery and client solutions.

Highest-signal resume keywords

• Business Analysis
• Requirements Gathering
• BRD and FSD Development
• AI Tools Utilization
• Project Management

ATS Optimization Keywords Hard Skills

• Business Analysis
• Requirements Gathering
• BRD Development
• FSD Development
• Test Plan Development
• Test Scenario Development
• Database Structure Design
• Quality Control
• DocumentationClient Workshop Facilitation

Soft Skills

• Excellent Communication
• Analytical Skills
• Attention to Detail
• Presentation Skills
• Proactive Attitude

Industry Keywords

• Digital Agency
• Consultancy
• Client Management
• Process Analysis
• Technology Solutions

Tools & Technologies

• AI Tools
• Claude
• ChatGPT
• Copilot
• Waterfall Framework
• Agile Framework
• Hybrid Framework