Program Coordinator

OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration  
and Business IT Support services to some of the world’s largest industry leaders, delivering  
forward-thinking solutions based on multi-domain architecture. Customer satisfaction  
and commitment to superior quality of service are our top business priorities, along with  
investing in and supporting our partners and employees.  
We are a true International IT provider and are proud to deliver our services through global  
simplicity with trusted transparency.

WHAT YOU WILL DO:
As a Program Coordinator, you will play a critical role in supporting global logistics  
operations, order control processes, and program execution activities. You will serve as a  
central point of coordination between internal stakeholders, logistics providers,  
warehouses, and cross-functional teams to ensure the successful execution of logistics  
programs and operational initiatives.
This role is responsible for coordinating order fulfillment activities, supporting new  
program onboarding, developing operational reporting and dashboards, managing project  
deliverables, and driving visibility across logistics operations. The Program Coordinator will  
leverage data, analytics, and process management to support decision-making, improve  
operational performance, and ensure successful delivery of business objectives.
This is a hybrid position that combines onsite operational support with remote  
administrative responsibilities. Regular onsite presence is required to support daily  
business operations and team collaboration.

KEY RESPONSIBILITIES:
Program Coordination & Operational Support
• Coordinate day-to-day logistics programs and operational activities across multiple  
regions and stakeholders.
• Support the onboarding and implementation of new programs, products, and  
operational initiatives.
• Coordinate cross-functional activities required for operational readiness, including  
logistics, inventory, systems, reporting, and process documentation.
• Monitor program performance and escalate risks, issues, and dependencies as  
needed.

Order Control & Fulfillment Coordination
• Support global Order Control activities to ensure customer orders are processed  
accurately and fulfilled on time.
• Monitor order status, inventory availability, and fulfillment activities to identify  
potential risks or delays.
• Partner with logistics teams, warehouses, and stakeholders to resolve order-related  
issues.
• Coordinate priority shipments and fulfillment activities to meet business  
requirements and service commitments.

Logistics & Fulfillment Execution
• Execute daily logistics transactions, including standard parcel, air freight, ocean  
freight, and white-glove shipments.
• Coordinate shipment bookings with carriers, freight forwarders, and logistics  
service providers.
• Obtain and validate required trade compliance, customs, and dangerous goods  
(DG) documentation.
• Provide shipping instructions to internal stakeholders and external logistics  
partners.
• Monitor end-to-end shipment activity and ensure timely execution against  
established service levels.
• Proactively identify, investigate, and resolve shipment exceptions, including delays,  
customs holds, delivery failures, and claims.
• Respond to customer inquiries by providing shipment status updates and logistics  
process guidance.
• Manage inbound and outbound logistics activities while maintaining accurate  
shipment records.

Cross-Functional Collaboration & Vendor Management
• Serve as a primary point of contact between logistics operations and internal  
customers, project teams, procurement, manufacturing, and other cross
functional stakeholders.
• Coordinate daily activities with third-party logistics providers (3PLs), freight  
forwarders, carriers, and vendors.
• Support supplier and vendor onboarding activities, including process  
implementation and operational readiness.
• Monitor logistics partner performance against agreed service levels and contractual  
obligations.
• Escalate service issues and work collaboratively with vendors to drive corrective  
actions and continuous improvement.
• Maintain strong working relationships with internal and external partners to ensure  
operational success.

ESSENTIAL CRITERIA:
• Minimum of two years' experience in program coordination, logistics operations,  
supply chain, project coordination, or business operations.
• Experience developing reports, dashboards, KPIs, and operational analytics.
• Strong proficiency in Microsoft Excel, Google Sheets, and data analysis tools.
• Experience coordinating multiple projects and priorities in a fast-paced  
environment.
• Strong organizational and project management skills with exceptional attention to  
detail.
• Ability to analyze operational data and translate findings into actionable  
recommendations.
• Excellent verbal and written communication skills.
• Strong stakeholder management skills with the ability to work effectively across  
multiple teams and functions.
• Demonstrated ability to manage timelines, action items, and deliverables from  
initiation through completion.

DESIRABLE CRITERIA:
• Experience supporting logistics, fulfillment, order management, or supply chain  
operations.
• Experience onboarding new programs, products, or operational services.
• Familiarity with Salesforce Service Cloud, Order Control Tower, AfterShip, Power BI,  
Tableau, Looker, or similar reporting platforms.
• Knowledge of transportation, inventory management, fulfillment operations, and  
logistics processes.
• Experience with process mapping, SOP development, and continuous improvement  
methodologies.
• Experience supporting global operations across multiple regions and time zones.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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