IT Support Specialist

Our client, a leading organization in manufacturing intelligence, is seeking an IT Support Specialist to join their team. As an IT Support Specialist, you will be part of the IT support team supporting global and regional service desk operations. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset, which will align successfully in the organization.

Job Title: IT Support Specialist

Location: Novi, MI

Pay Range: $24 - $26/hr. 

Shift: 1st

What's the Job?

• Provide first-level IT Service Desk support for employee incidents and service requests.
• Utilize the IT service management platform (ServiceNow) to log, track, update, and resolve support tickets while maintaining accurate documentation and timely communication.
• Support M&A onboarding activities, including Day 1 employee readiness, workstation deployment, account validation, and basic IT setup.
• Configure and deploy Windows PCs, including standard Windows 11 installation, device configuration, user login verification, and troubleshooting.
• Provide technical support for Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.

What's Needed?

• Associate’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant work experience.
• 1 - 2 years of related experience.
• Business-level English communication skills, with the ability to effectively support employees and collaborate with global IT teams.
• Hands-on experience supporting Windows-based workstations, including device setup, configuration, troubleshooting, and peripheral connectivity.
• Familiarity with Microsoft Office applications and Microsoft 365 services such as Teams, OneDrive, and SharePoint.

What's in it for me?

• Opportunity to work in a dynamic and innovative manufacturing environment.
• Gain valuable experience supporting enterprise-level IT systems and services.
• Collaborate with a diverse and global team of IT professionals.
• Develop your technical skills in a supportive setting.
• Be part of a company committed to employee growth and success.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.