Network Engineer - II with Security Clearance

This engineering position supports the activation, migration, modification, and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications, and deletions in the company's network and provisioning systems. Location: Irving, TX - Join our dynamic team in a vibrant city that offers a blend of cultural, recreational, and professional opportunities, making it an ideal place for career growth and personal development. Responsibilities * Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date. * Process telephone number ports and verify completion. * Complete new telephone number activations. * Complete service/TN migrations between different VoIP products. * Complete the removal of system translations associated with service disconnects. * Lead customer and vendor activation conference bridges. * Perform call traces to verify correct end-to-end call routing and troubleshoot and resolve issues as necessary. * Perform collaborative service installation and troubleshooting activities with peer workgroups. * Drive escalations with the appropriate internal/external teams for resolution. * Complete all assigned tasks in the company's workflow systems within the required SLA. * Document detailed notes in applicable engineering systems/applications. Must Have Skills * Well-versed in overall telecommunications, particularly Voice over IP (VoIP). * Strong customer service/vendor management experience. * Willingness to work rotating shifts, including occasional weekends and holidays. * Ability to obtain a government security clearance. Desired Skills * Extensive experience with Broadcom/Broadsoft and Sonus switches. * Experience with routers, switches, firewalls, session border controllers, and connectivity correlation from end-to-end. * Working knowledge of Cisco Broadsoft/Broadworks. * Familiarity with IP phones, analog gateways, paging, and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes). * Working knowledge of Sonus switches and associated network components. * Working knowledge of Client Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive). Education/Certifications * Technically aligned Associate's Degree or Bachelor's Degree with one or more years of relative work experience. * Desired certifications - (CCNA, CCNP, and/or other vendor equivalents).