Help Desk & Application Support Specialist - 100% Remote - Long term contract(Client in Trenton, NJ)

Our direct client is looking for a Help Desk & Application Support Specialist for a 100% Remote Long term contract (Client is in Trenton, NJ).

J0B DESCRIPTION

• Collaborates with business units to develop business plans, as well as designs, produces, launches, and advertises organizational products and services.
• The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
• As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:

-- Provide tier 1 support for Division applications
-- Provide first level contact for incoming service requests
-- Review incoming service requests for knowledgebase solutions
-- Collect information from user for service requests
-- Track, route and redirect unresolved service requests to correct resources
-- Escalate complex issues to Tier 2 Service Desk resources
-- Provision application access
-- Identify and Route Data Exceptions
-- Walk users through problem solving steps
-- Convey resolutions of service requests to users
-- Resolve and Close low-level service requests
-- Perform proper recording and documentation of activities and solutions
-- Perform periodic knowledge base review
-- Perform user access audits
-- Perform user acceptance testing

• This role will report through the Support Manager

SKILL MATRIX

• Strong Microsoft productivity software skills - Strong Plus to have
• Experience performing user acceptance testing on web applications - Strong Plus to have
• Extensive experience with Windows operating systems - Required 
• Excellent analytical and logical skills - Required 
• Experience using knowledge base and ticketing systems - Strong Plus to have
• Experience providing end user system support - Strong Plus to have
• Experience providing tier 1 IT and application troubleshooting - Strong Plus to have
• Experience troubleshooting browser dependency issues - Strong Plus to have
• Experience with providing direct customer service - Strong Plus to have
• Experience with bug documentation and bug lifecycle - Strong Plus to have
• Experience with MAC OS - Strong Plus to have
• Experience with workstation troubleshooting - Strong Plus to have
• Experience with Android OS for mobile device - Nice to have 
• Working knowledge of application and desktop security concepts - Strong Plus to have
• Experience with remote desktop control tools - Nice to have
• Experience writing SQL Queries - Nice to have

Question 1: Where does your candidate currently reside (City & State)?

Location: 100% Remote (Client is in Trenton, NJ)
Type: Long term contract