Solutions Consultant

Solutions Consultant Enterprise SaaS / Client Implementation Cookstown (with occasional US Travel)

Are you the kind of Solutions Consultant who'd rather be the person making sure an implementation actually lands, not just sit in on the kickoff call and hope for the best?

We're working with an established, fast-growing software business in Cookstown. Every Solutions Consultant they've hired to date has come in junior and grown into the role - this will be the first time they bring in someone who's already doing the job elsewhere.

(There's also a decent amount of US travel built into this one - more on that below.)

The deal's already done by the time you get involved - you're the one who turns it into a working, live implementation. That means owning scoping, configuration, training and the client relationship, with success measured pretty simply: did the implementation go well or didn't it.

What you'll be doing:

• Owning successful delivery of client implementations from kickoff through to go-live

• Scoping requirements and configuring the platform to match what's actually been sold

• Running the project largely on your own steam - part project manager, part trainer, part configuration specialist

• Managing client expectations where the sales process has promised more than exists today, and working with product on what gets delivered now versus later

• Escalating clearly and early when something's at risk for a go-live, rather than waiting to be asked

• Occasional travel to the US - New Jersey, Texas and Miami have all come up in the last year

• Staying close enough to the account post-go-live that renewals and customer success stay on track

This is genuinely a varied role - project manager, configuration specialist, trainer and client-facing consultant all in one, depending on the day.

What they're looking for:

• Experience already working as a Solutions Consultant, Implementation Consultant or similar customer-facing delivery role for a software/technology business

• Comfortable owning a full implementation rather than handing pieces off to other teams

• Confident managing client expectations and able to push back diplomatically when needed

• Genuinely happy to travel - UK travel is occasional, US travel comes round a few times a year

Advantageous, not essential:

• Domain-specific experience is a real bonus here, but it's known to be hard to come by - a strong implementation background from any enterprise software environment matters more

• Experience delivering end-user training or running onsite sessions

The kind of person who'll do well here:

• You like being the person who makes sure things actually land, not just gets a project started

• You don't mind wearing several hats on one project rather than working in a narrow lane

• You're comfortable having a tricky conversation with a client when expectations need resetting

• You actually enjoy the travel side of the job, rather than just tolerating it

Why this is worth a look:

Most Solutions Consultant roles are either junior delivery support with little autonomy, or so corporate you're one cog in a huge, already-defined process. This is neither - you'd be one of the more experienced people on a small, close-knit implementation team, with real autonomy over how you deliver, and a fair bit of international travel built into the job.

If you want a role where delivering the implementation is genuinely down to you, rather than someone else's process, this is worth a conversation.