Data SME Consultant

Introduction:

This position serves as the primary point of contact and Tier 1 support for all first-party (1P) privacy services, including DataGrid, DSR Services, DataScan, DataMap, and Insights reporting. The Data SME Consultant will oversee the maintenance and operation of the ICM Data Agent and provide accurate responses to privacy-related queries across multiple channels.

Responsibilities:

• Manage and resolve all ICMs assigned to the NGP Data Agent Support team
• Develop new TSGs or update current ones to cover all issues being addressed
• Address and correct documentation issues identified by customers
• Establish continuous measurement systems to monitor team performance
• Provide support to 1P Privacy partners and promote awareness and understanding of all 1P Privacy components

Requirements:

Required Skills:

• DataGrid
• Documentation
• Cisco ICM
• Incident Management
• Management
• Reporting
• Privacy

Preferred Skills:

• Experience as an IAM Architect in DataGrid, DSR Services, DataScan, DataMap, and Insights reporting
• 10+ years of experience in relevant roles