Account Manager-Commercial Landscapiing

Job Summary

·         The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Duties and Responsibilities:

·         Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio

·         Develop accurate estimates and takeoffs for both new and existing clients as needed

·         Deliver timely bid proposals and designs for enhancement projects.

·         Generate referrals from existing client base and communicate leads to Business Developer

·         Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact

·         Conduct regular site walkthroughs with clients to ensure quality and service expectations are met

·         Lead and facilitate the resolution of client concerns or issues (land and/or snow)

·         Ensure timely account renewals within the assigned client portfolio

·         Proactively assess and address site enhancement needs during visits

·         Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations (land and/or snow)

·         Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met (land and/or snow)

·         Support hiring, training, and coaching of field crews for the assigned portfolio

·         Promote and enforce safety policies and procedures

·         Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services

·         Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings

·         Maintain proper account documentation and notes in the CRM system

·         Monitor and maintain satisfactory accounts receivable levels (land and/or snow)

·         Coordinate with the Branch Administrator to keep client records and contact information current

·         Perform additional duties as assigned by the Branch Manager

Education and Experience:

·         Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry

·         inimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.

·         Strong written and verbal communication skills.

·         Demonstrated leadership and coaching abilities

·         Ability to foster collaboration and teamwork

Physical Demands/Requirements:

·         Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools

·         Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time

·         Customarily and regularly spends more than half of the time working away from ClientView’s places of business, walking job sites, selling and obtaining orders or contracts for ClientView’s services

·         Ability to travel by car, train, and plane

·         Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours

·         Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

·         Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week

·         Field-based position, a combination of office and customer-facing