Why This Role Stands Out
As a Federal Service Desk Lead at Unisys, you'll drive critical operations for a government client, fostering team growth and ensuring exceptional service delivery in a hybrid environment. This role is perfect for a proactive leader with strong ITIL knowledge and a passion for mentorship, offering a fantastic opportunity to advance your career while making a tangible impact. Apply today to lead and innovate within a reputable organization!
Quick Overview
Job Description
Unisys is seeking an operational Service Desk leader to oversee daily activities, staffing, and escalations for a Federal Government client. You will drive SLA performance, mentor staff, and engage with government stakeholders, ensuring compliance with security and contractual requirements.
A Bachelor's degree with 2-4 years of experience and ITIL familiarity are preferred. The role emphasizes strong communication and problem-solving in a government IT support environment, with emphasis on
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