Desktop Support Technician

RESPONSIBILITIES:
Kforce's client in Houston, TX is seeking a Desktop Support Technician to provide hands-on support for computer hardware, software, and end-user technology needs. This role will assist with equipment setup, troubleshooting, inventory management, and ticket resolution while delivering excellent customer service to internal users.

Key Responsibilities:
* Provide desktop and laptop hardware support and troubleshooting
* Install, configure, and maintain PC hardware and peripherals
* Manage and resolve technical issues through a ticketing system (ServiceNow preferred)
* Coordinate hardware repairs and vendor support when necessary
* Perform device deployments, upgrades, and data migrations
* Maintain accurate inventory of IT equipment and assets
* Assist with workstation setups and technology-related requests
* Follow company security, safety, and software licensing procedures
* Document technical issues, resolutions, and inventory updates
* Provide responsive customer support and technical guidance to users

REQUIREMENTS:
* A+ Certification or equivalent technical experience preferred
* 1-3 years of desktop support, help desk, or related IT support experience preferred
* Experience using ServiceNow or similar ticketing systems
* Strong PC hardware troubleshooting and repair skills
* Experience with inventory and asset management
* Working knowledge of Windows operating systems and desktop technologies
* Excellent organizational, communication, and time-management skills
* Customer-focused approach with strong problem-solving abilities

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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