Customer Service

Customer Service Specialist | Dundonald, United Kingdom | Hybrid | £27,976.00 We're hiring on behalf of a prominent employer in the financial services sector, offering a supportive and dynamic work environment. This is an excellent opportunity for individuals looking to build a career in customer service, with a strong emphasis on employee development and customer satisfaction. The Role • Provide outstanding customer service, addressing customer needs and financial goals. • Educate customers on banking services and guide them towards suitable options. • Accurately and compliantly complete all processes and procedures. • Resolve customer complaints and errors effectively to restore satisfaction. • Conduct financial reviews and provide information for informed decision-making. • Manage diary and balance proactive customer engagement with planned meetings. What You'll Need • Previous experience in a customer service environment. • Excellent communication skills, both verbal and written. • Experience working within a regulatory environment is advantageous. • Good technology skills, including proficiency with Microsoft Office. • A strong customer-focused attitude and a proactive approach. • Ability to manage time effectively and meet performance measures. What's On Offer • Annual salary up to £27,976.00 with monthly pay. • A £1,000 joining bonus (£500 after 3 months, £500 retention bonus after 12 months). • Hybrid working options, with 2 days per week in the office after initial training. • Investment in training and development to ensure success. • Access to a range of employee perks including discounts, wellbeing resources, and financial advice. Apply via Haystack today!