Client Experience Manager

Client Experience Manager | Warrington, PA, United States | Hybrid This fitness organization is looking for a dynamic Client Experience Manager to lead a team and drive exceptional member satisfaction. They are known for their vibrant gym environments and a people-centric approach to fitness. If you're passionate about fitness and enjoy making a real difference in people's lives, this could be the perfect opportunity for you. The Role • Lead and develop a team of Membership Advisors, ensuring high performance and customer service standards. • Recruit, interview, and onboard new team members in collaboration with the Talent Acquisition team. • Implement and oversee sales strategies and training programs to meet membership goals. • Monitor key performance indicators (KPIs) to track team and individual success. • Foster a positive and collaborative work environment that emphasizes continuous improvement. • Ensure a seamless and positive experience for all new and existing members. What You'll Need • Proven experience in team management, sales, and customer service within the fitness industry. • Strong coaching and training skills to develop sales and service capabilities. • Ability to analyze performance data and implement action plans to achieve targets. • Excellent communication and interpersonal skills for effective team and member engagement. • A proactive approach to identifying and resolving performance issues. • Passion for fitness and a commitment to the company's mission of member obsession. What's On Offer • A role within a thriving fitness community that values teamwork and fun. • Opportunities for professional development and career growth. • A supportive management structure focused on team success. • The chance to make a significant impact on members' fitness journeys. Apply via Haystack today!